QMM FAQs

Use QMM’s FAQ to help answer any question you may have during your move process. Our FAQ sheet was designed to answer the most common questions our customers have when moving.

Moving FAQ: Pre-Move

Approximately 8 weeks. There are many details to be attended to relating to a move so the earlier you start, the easier it will be.

The moving consultant will arrive at your home to complete the visual survey of your items. Once this is completed, the consultant will calculate the weight, packing cost and any other charge related to your move. Remember that the consultant must clearly see what you are moving in order to provide you with an accurate estimate.

Yes. It is recommended that you pack only unbreakable items, such as linens and books. Remember, all owner packed items travel at owner’s risk. Our Professional packing service is the best way to safeguard against breakage.

The crew will place floor runners on all floors to protect against dirt, and damage.

Moving FAQ: Move Day and Packing

Shuttle service occurs when a smaller vehicle is used to haul goods to a location that is not accessible to large moving trailers.

Prior to the crew’s arrival, please ensure that any items that are not going to be packed are placed in a separate, safe area. If the majority of items are not going to be packed, the items that will be packed should be clearly labeled and consolidated in one area. We want to ensure that only the items that are meant to be packed are actually packed.

You may contact your move coordinator at any time throughout your move process. Your move coordinator can assist with delivery dates, additional moving services and any questions you may have about the process. If you ever need to add or subtract items from your move or change your move date, your move coordinator can assist with updates. Keep his/her phone number handy throughout the entire move process.

Yes, appliances such as washers, dryers, and fridges with icemakers must be disconnected and serviced before they are moved. Machinery, such as lawn mowers or weed eaters, should be drained of all fuel and oil.  Your Relocation Coordinator can make arrangements for a Specialized Technician to come to your home to service the items as required for moving.  All Hazardous materials should be disposed of or kept separate prior to the crew’s arrival. For a complete list of prohibited items, see “Restricted Items”

Our transit protection policy does not cover currency; jewelry; coin, stone or stamp collections; liquids; important documents such as deeds, legal documents; stocks, bonds, cheque books, securities; furs; prescription drugs. Please make arrangement to transport these items personally.

Our crews will move pictures, wall hangings, etc., but it is helpful to have them taken down and leaned against the wall for easy packing. Anything secured to the wall (like bookcases etc.) will need to be removed prior to the crew arriving.

Please make arrangements to transport your plants in your own vehicle or give the plants away prior to the move. Be sure to understand your state's regulations prior to moving the plants in your own vehicle. If we are able to move your plant, we are not liable for any damage to the plant

Please note that liquids, including liquor, are not covered under our transit protection policy.  We take great care in packing and transporting your goods; however, should you have any liquids packed, they are at your own liability. For example; if an item carrying liquid should spill or break leaking the liquid, it will not be replaced nor will repairs or replacements be covered on any other items it may damage.

Yes, QMM will handle and make arrangement for the transportation of your vehicles, boats and other recreational vehicle. QMM’s third-party carriers have been carefully selected for their years of specialized experience in vehicle shipping. You must have personal items removed prior to shipping.  Third party companies do not permit any personal items in the vehicle during transport and have the right to refuse pick up if this is not adhered to. For more information on moving your automobile, see Transporting Vehicle.

Moving FAQ: Delivery of Goods

Your driver will contact you 24 hours prior to delivery. QMM will assign a move coordinator as your primary contact and they will be able to provide you with an update as to the date your goods will arrive.

During the unloading process, our driver will provide you with a check off sheet to complete as your goods are unloaded into your new home. The check off process is extremely important as it will verify that you have received all items loaded at origin and on the inventory listings. In the unlikely event, there are any items missing, please ensure to note these on the Check off sheet.

In the event your shipment can't travel directly from origin to your new residence, QMM can arrange to place your belongings into storage until you are ready to receive them. QMM is equipped with completely secure and clean warehouses. Storage is at an additional charge.

Moving FAQ: Pricing and Paperwork

The cost of your long distance move is based on the weight of the items that are to be moved and the distance they will be traveling. The estimate outlines all of the services needed for your move and their costs. Local moves are based on the time it will take to pack, load and deliver your shipment and the amount of labour required.

The bill of lading is the receipt for your goods and the contract with your mover. It is important to understand everything on the bill of lading before you sign it.

The driver will usually inventory your shipment as he or she loads it. When completed, the inventory provides a detailed, descriptive listing of your household goods and the condition of each item when received by the mover.

Storage in transit is temporary warehousing of goods pending further transportation.

We are committed to “Easing the Load” for you throughout your relocation process. Please contact us for more information and ask to speak with one of our moving consultants or send us an email with your inquiry to info@qmm.com.

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